Shipping and Returns

Shipping Costs

 

 

All orders are shipped via Australia Post

Shipping transit times are dependent on Australia Post.

Shipping prices are based on weight and prices according to Australia Post current rates

Customers in WA, NT, TAS and SA must select express or priority letter shipping for orders that contain silkworm eggs.

 

Regular Letter $3.05

Priority Letter $3.55

Express Letter $6.50

500 gram Parcel Post Satchel Regular $8.50

500 gram Parcel Post Satchel Express $11.35

3 kilo Parcel Post Satchel Regular $13.80

3 kilo Parcel Post Satchel Express $16.40

5 kilo Parcel Post Satchel Regular $17.60

5 kilo Parcel Post Satchel Express $24.80

 

Transit times

Express post: As we are out of the ‘next day guarantee’ network your parcel will travel via the fastest transport links and can take up to 3 – 6 business days depending on your location in Australia. WA can take up to 6 business days via express.

Parcel post: AusPost states up to 5 business days (however usually 6 business days).

Priority letters:

Sending to same state – Metro – 1 business day – Country – up to 2 business days

Sending interstate – Metro – up to 3 business days – Country – up to 4 business days

Shipping Days

 

Orders are shipped on Mondays and Thursdays unless an alternative shipping date is

requested, you may request a shipping date either via email or in your checkout comments

Only orders placed before 7am on Mondays or Thursdays will be shipped on that day

 

Live Worms

 

All Live Worms are shipped via Express with tracking

 

 

International Orders

 

 

Live silkworm cocoons and moths can only be shipped to customers within Australia

 

For international shipping on silkworm eggs and other silkworm resources – please contact for a shipping quote

 

Returns Policy

 

 

If you have any problems with your order please contact us immediately at Peaceful Silkworms

 

 

Silkworm Eggs Return Policy

 

 

Silkworm eggs that have not hatched must be returned before a replacement is sent out, please email if no

 

hatch-lings have emerged at 14 days from the date your order was shipped

 

Hatching Issues

 

 

All orders contain a percentage extra to ensure you receive the correct amount of hatch-lings.  All egg orders come

 

with free email support. If you have any problem with hatching please contact Peaceful Silkworms immediately

 

Incorrect product?

 

In the rare event an item you have received is not the item you ordered, it will be exchanged for

 

the correct item, return postage of the incorrect item paid for by Peaceful Silkworms

 

 

Changed your mind?

 

If you change your mind on a resource product you may exchange the product.  Return cost of

 

postage for the unwanted item to be paid by the customer